Privacy Policy

At Glowfii, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our mobile application and website (collectively, the "Platform").

Glowfii
Near Motiram, Gorakhpur, Uttar Pradesh, India 273202
Email: mail@glowfii.com

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

1. INFORMATION WE COLLECT

We collect various types of information to provide you with a seamless shopping experience and improve our services.

1.1 Personal Information You Provide

When you create an account, place an order, or interact with our Platform, we may collect:

Account Information:

• Full name
• Email address
• Mobile phone number
• Date of birth (optional)
• Gender (optional)
• Password (encrypted)

Delivery Information:

• Shipping address
• Billing address
• Landmark and delivery instructions
• Alternative phone number

Payment Information:

• Payment method details (processed through secure third-party payment gateways)
• Transaction history and Order details
• Note: We do not store complete credit/debit card numbers or CVV codes

Communication Information:

• Customer support queries and correspondence
• Feedback, reviews, and ratings
• Survey responses
• Communications through email, chat, or phone

Profile Information:

• Profile picture (optional)
• Beauty preferences and interests
• Skin type, hair type, and beauty concerns (optional)
• Wishlist and saved items

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

Device Information:

• Device type, model, and operating system
• Unique device identifiers (IMEI, UDID, advertising ID)
• Mobile network information
• IP address
• Browser type and version

Usage Information:

• Pages visited and features accessed
• Products viewed, searched, and purchased
• Time spent on pages
• Click patterns and navigation paths
• Search queries
• Date and time of visits

Location Information:

• Approximate location based on IP address
• Precise location (only if you grant permission) for delivery optimization
• GPS coordinates (with your explicit consent)

Cookies and Tracking Technologies:

• Cookies, web beacons, and similar technologies
• Session IDs and analytics data
• Information about how you interact with our emails and notifications

1.3 Information from Third Parties

We may receive information from:

• Social Media: If you connect your social media accounts
• Payment Processors: Transaction confirmation and payment status
• Delivery Partners: Shipping updates and delivery confirmation
• Analytics Providers: Aggregated usage statistics
• Advertising Partners: Campaign performance data
• Sellers: Product fulfillment and Order status updates

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide and Improve Our Services

• Account Management: Create and manage your account
• Order Processing: Process, fulfill, and deliver your Orders
• Payment Processing: Complete transactions securely
• Customer Support: Respond to inquiries, resolve issues, and provide assistance
• Communication: Send Order confirmations, shipping updates, and delivery notifications
• Personalization: Customize your shopping experience based on preferences and browsing history
• Recommendations: Suggest products that match your interests
• Platform Improvement: Analyze usage patterns to enhance features and functionality

2.2 For Marketing and Promotional Purposes

• Send promotional emails, SMS, and push notifications about:
  • New product launches
  • Special offers and discounts
  • Seasonal sales and exclusive deals
  • Beauty tips and trends
  • Loyalty rewards and referral programs
• Display personalized advertisements on our Platform and third-party websites
• Conduct surveys and request feedback

Note: You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in our emails.

2.3 For Security and Fraud Prevention

• Verify your identity
• Detect and prevent fraudulent transactions
• Protect against unauthorized access and security threats
• Monitor for suspicious activity
• Enforce our Terms and Conditions
• Comply with legal obligations

2.4 For Analytics and Research

• Analyze user behavior and trends
• Conduct market research
• Generate statistical insights
• Test new features and improvements
• Measure the effectiveness of marketing campaigns

2.5 For Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to government requests and law enforcement
• Protect our legal rights and interests
• Resolve disputes and enforce agreements

3. HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We share information with trusted third-party service providers who help us operate our Platform:

• Payment Processors: To process payments securely (e.g., Razorpay, PayU, Paytm)
• Delivery Partners: To ship and deliver your Orders (e.g., courier services)
• Cloud Storage Providers: To store data securely
• Analytics Services: To analyze Platform usage (e.g., Google Analytics)
• Customer Support Tools: To manage support tickets
• Marketing Platforms: To send promotional communications
• SMS and Email Services: To deliver transactional and promotional messages

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 With Sellers

We share necessary information with Sellers on our marketplace to:

• Fulfill your Orders
• Process returns and refunds
• Respond to product-related inquiries
• Manage inventory and logistics

Sellers have access to your name, delivery address, phone number, and Order details, but not your payment information.

3.3 With Business Partners

We may share aggregated, anonymized data with:

• Beauty brands for market insights
• Advertising partners for campaign targeting
• Research organizations for industry studies

This data does not identify you personally.

3.4 For Legal Reasons

We may disclose your information if required to:

• Comply with laws, regulations, or court orders
• Respond to government or law enforcement requests
• Protect our rights, property, or safety
• Prevent fraud, security threats, or illegal activities
• Enforce our Terms and Conditions
• Protect the rights and safety of other users

3.5 In Business Transfers

If Glowfii is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify you of any such change and your options regarding your information.

3.6 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

4. DATA SECURITY

We take the security of your information seriously and implement industry-standard measures to protect it.

4.1 Security Measures

• Encryption: We use SSL/TLS encryption to protect data in transit
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access your information
• Payment Security: Payment information is processed through PCI-DSS compliant gateways
• Regular Audits: We conduct security assessments and vulnerability testing
• Firewalls: Network security systems protect against unauthorized access
• Password Protection: User passwords are encrypted and never stored in plain text

4.2 Your Responsibility

Please help us protect your information by:

• Using a strong, unique password
• Not sharing your account credentials
• Logging out after each session on shared devices
• Keeping your contact information updated
• Reporting suspicious activity immediately

4.3 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our protections.

5. DATA RETENTION

5.1 Retention Period

We retain your personal information for as long as necessary to:

• Maintain your account
• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

5.2 Deletion

When your information is no longer needed, we will:

• Delete it securely
• Anonymize it for statistical purposes
• Archive it in compliance with legal requirements

5.3 Account Deletion

If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, tax, or regulatory purposes.

You may retain access to Order history and transaction records for as long as legally required.

6. YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information:

6.1 Access and Update

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update inaccurate information through your account settings
• Download: Export your data in a portable format

6.2 Deletion

• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements
• Account Closure: Delete your account at any time

6.3 Opt-Out Options

Marketing Communications:

• Unsubscribe from promotional emails via the "unsubscribe" link
• Disable SMS notifications by replying "STOP"
• Turn off push notifications in your device settings
• Manage communication preferences in your account

Cookies:

• Disable cookies through your browser settings (note: this may affect Platform functionality)
• Opt out of interest-based advertising through industry opt-out tools

Location Tracking:

• Disable location services in your device settings
• Manage app permissions

6.4 Data Portability

Request a copy of your data in a structured, commonly used format.

6.5 Objection and Restriction

• Object to processing of your information for certain purposes
• Request restriction of processing in specific circumstances

6.6 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: mail@glowfii.com
• Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days. Some requests may require identity verification to protect your information.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

7.2 Types of Cookies We Use

Essential Cookies:

• Required for Platform functionality
• Enable account login and shopping cart
• Cannot be disabled

Performance Cookies:

• Analyze how you use the Platform
• Help us identify and fix issues
• Improve user experience

Functionality Cookies:

• Remember your preferences and settings
• Personalize your experience
• Store your language and location preferences

Marketing Cookies:

• Track your browsing behavior
• Display relevant advertisements
• Measure campaign effectiveness

7.3 Third-Party Cookies

We use third-party cookies from:

• Google Analytics (usage analysis)
• Facebook Pixel (advertising)
• Advertising networks (personalized ads)

7.4 Managing Cookies

You can control cookies through:

• Browser settings (block or delete cookies)
• Cookie preference center on our Platform
• Opt-out tools provided by advertising networks

Note: Disabling cookies may limit certain Platform features.

8. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, apps, or services (e.g., social media, payment gateways, Seller websites).

Important:

• We are not responsible for the privacy practices of third parties
• This Privacy Policy does not apply to third-party platforms
• We encourage you to review their privacy policies before sharing information
• We do not control or endorse third-party content

9. CHILDREN'S PRIVACY

Our Platform is intended for users aged 18 years and older. We do not knowingly collect personal information from individuals under 18.

If we discover that we have inadvertently collected information from a minor:

• We will delete it immediately
• Parents or guardians who believe their child has provided information should contact us at mail@glowfii.com

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in locations outside India, including:

• Cloud servers in other countries
• Service providers with international operations
• Payment processors with global infrastructure

When we transfer data internationally, we ensure adequate safeguards through:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New legal requirements
• Platform enhancements
• User feedback

11.1 Notification of Changes

When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email or Platform notification
• Significant changes will be prominently displayed

11.2 Your Acceptance

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using our Platform and contact us to close your account.

12. GRIEVANCE REDRESSAL

If you have concerns about how we handle your personal information, please contact:

Grievance Officer
Glowfii
Near Motiram, Gorakhpur, Uttar Pradesh, India 273202
Email: mail@glowfii.com
Subject: Privacy Concern

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

13. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)

For users in jurisdictions with data protection laws (e.g., EU GDPR, India's Digital Personal Data Protection Act), we process your information based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our contract with you (e.g., Order processing)
• Legal Obligation: We must comply with legal requirements
• Legitimate Interests: Processing serves our legitimate business interests without overriding your rights
• Vital Interests: Processing is necessary to protect your life or safety

14. DATA PROTECTION OFFICER

For data protection inquiries, contact our Data Protection Officer:

Email: mail@glowfii.com
Subject Line: "DPO - Data Protection Inquiry"

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Glowfii
Near Motiram, Gorakhpur, Uttar Pradesh, India 273202
Email: mail@glowfii.com
Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

We are committed to addressing your privacy concerns promptly and transparently.

16. YOUR CONSENT

By using the Glowfii Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our Platform.

Thank you for trusting Glowfii with your personal information. We are committed to protecting your privacy and providing you with a safe, secure shopping experience.

Glowfii – Your Privacy, Our Priority