At Glowfii, we strive to deliver your beauty essentials quickly, safely, and efficiently across India. This Shipping & Delivery Policy outlines everything you need to know about how we handle and deliver your Orders.
1. SHIPPING COVERAGE
1.1 Delivery Areas
We currently deliver to all regions across India, including:
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Towns and rural areas
- Remote and hard-to-reach locations
1.2 Serviceable PIN Codes
We cover all Indian PIN codes. During checkout, you can verify if we deliver to your location by entering your PIN code. If your area is temporarily unserviceable, we'll notify you immediately.
1.3 International Shipping
We currently do not offer international shipping. We deliver only within India. If you're located outside India, please check back as we may expand our services in the future.
2. SHIPPING CHARGES
2.1 Standard Shipping Rates
Shipping charges are calculated based on:
- Order value
- Product weight and dimensions
- Delivery location
- Seller location
2.2 Free Shipping
Enjoy FREE SHIPPING on:
- Orders above ₹499 (minimum order value may vary during promotions)
- Special promotional campaigns
- Specific product categories (as mentioned on product pages)
2.3 Shipping Fee Transparency
- Shipping charges (if applicable) are clearly displayed at checkout before you complete your purchase
- There are no hidden fees or surprise charges
- What you see is what you pay
2.4 Multiple Items/Sellers
If your Order contains products from multiple Sellers:
- Items may be shipped separately
- Shipping charges may apply per Seller
- You'll be notified of all charges before payment
3. PROCESSING TIME
3.1 Order Processing
Once you place an Order:
- Payment Verification: 1-2 hours (for online payments)
- Order Confirmation: Sent via email and SMS immediately
- Seller Processing: 1-3 business days (time for Seller to pack and prepare your Order)
3.2 Business Days
Business days are Monday through Saturday, excluding:
- Sundays
- National holidays
- Regional festivals (may vary by location)
3.3 Cut-off Times
Orders placed before 5:00 PM IST on business days are typically processed the same day. Orders placed after 5:00 PM or on Sundays/holidays will be processed the next business day.
4. DELIVERY TIMELINE
4.1 Estimated Delivery
Standard delivery timelines:
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune):
- 3-5 business days
Tier 1 Cities:
- 4-6 business days
Tier 2 & 3 Cities:
- 5-8 business days
Remote Areas:
- 7-10 business days
4.2 Factors Affecting Delivery
Delivery times may vary due to:
- Weather conditions
- Natural disasters or force majeure events
- Political unrest or strikes
- Festival season rush
- Courier company delays
- Customs or local authority checks
- Incorrect or incomplete address
- Recipient unavailability
- Remote location accessibility
4.3 Estimated Delivery Date
You will receive an estimated delivery date:
- At checkout
- In your Order confirmation email
- In your account's Order tracking section
Note: These are estimates, not guarantees. Actual delivery may be earlier or later.
4.4 Expedited Shipping
Currently, we do not offer express or expedited shipping options. All Orders are shipped via standard delivery. We're working to introduce faster shipping options in the future.
5. ORDER TRACKING
5.1 Tracking Your Order
Once your Order is dispatched:
- You'll receive a tracking number via email and SMS
- Track your Order in real-time through:
- Your Glowfii account (My Orders section)
- Courier partner's website
- Direct tracking links in your email
5.2 Shipment Updates
You'll receive notifications at key stages:
- ✅ Order Confirmed
- 📦 Order Packed
- 🚚 Out for Delivery
- ✅ Delivered
5.3 Tracking Issues
If you don't receive tracking information within 48 hours of Order confirmation, please contact our customer support at mail@glowfii.com.
6. DELIVERY PROCESS
6.1 Delivery Attempts
Our courier partners will make 2-3 delivery attempts to your address during business hours (typically 9:00 AM - 7:00 PM).
6.2 Delivery Requirements
At the time of delivery:
- Someone must be present to receive the package
- Valid government-issued ID may be required for high-value Orders
- Signature confirmation will be collected
- Payment verification (if cash on delivery - note: we currently don't offer COD)
6.3 Delivery to Alternate Address
If you won't be available:
- You can authorize someone else to receive the package
- The recipient must show your Order confirmation
- Inform the courier partner in advance via tracking contact
6.4 What If You're Not Home?
If no one is available during delivery:
- The courier will leave a delivery attempt notice
- Contact information will be provided
- You can reschedule delivery or arrange for pickup
6.5 Package Inspection
You have the right to:
- Inspect the outer packaging for damage before accepting
- Refuse delivery if the package appears tampered with or damaged
- Take photos/videos of damaged packages
Important: Once you accept and sign for the delivery, it's considered received in good condition.
7. DELIVERY ADDRESS
7.1 Accurate Address
Please provide:
- Complete street address with house/flat number
- Landmark for easy identification
- Correct PIN code
- Working mobile number
- Alternative contact number (recommended)
7.2 Address Verification
We may verify your address via phone call or SMS before dispatch to ensure smooth delivery.
7.3 Address Changes
Before Dispatch:
- You can modify your delivery address by contacting customer support immediately
- Address changes are subject to serviceability
After Dispatch:
- Address changes are generally not possible
- Contact our support team for assistance; we'll coordinate with the courier partner
- Additional charges may apply for address modifications
7.4 Incorrect Address
If delivery fails due to incorrect address provided by you:
- Return shipping charges may be deducted from your refund
- You may need to pay for redelivery
- We're not responsible for delays or non-delivery due to address errors
8. FAILED DELIVERY
8.1 Reasons for Failed Delivery
Delivery may fail if:
- Recipient not available after multiple attempts
- Incorrect or incomplete address
- Phone number not reachable
- Recipient refused to accept delivery
- Delivery location inaccessible
8.2 What Happens Next?
- You'll be notified via email and SMS
- Package will be held at the local courier office for 3-5 days
- You can arrange for pickup or request redelivery
- After the holding period, the package will be returned to the Seller
8.3 Return to Seller
If the package is returned to Seller due to delivery failure:
- You may be charged return shipping fees
- Refund will be processed after deducting applicable charges
- You can place a new Order with correct details
9. DAMAGED OR LOST SHIPMENTS
9.1 Damaged Package
If you receive a damaged package:
- Do not accept delivery if outer packaging is severely damaged or opened
- If accepted, immediately take photos of the package and damaged items
- Contact us within 48 hours of delivery at mail@glowfii.com
- Provide Order details, photos, and description of damage
- Do not use or open damaged products
We will:
- Investigate the claim
- Arrange for return pickup (free of cost)
- Provide a replacement or full refund
9.2 Lost Shipment
If your tracking shows "Delivered" but you didn't receive the package:
- Check with family members or neighbors
- Look around your delivery area
- Contact the courier partner using tracking details
- If not found within 24 hours, contact us at mail@glowfii.com
We will:
- Investigate with the courier partner
- File a claim if necessary
- Provide a refund or send a replacement
Note: We're not responsible for packages marked as "Delivered" by the courier if:
- Someone at your address signed for it
- Delivery was made to the address you provided
- You authorized an alternate recipient
10. PACKAGING
10.1 Secure Packaging
All products are carefully packed to ensure they reach you in perfect condition:
- Bubble wrap for fragile items
- Sturdy boxes or padded envelopes
- Protective cushioning material
- Sealed and tamper-proof packaging
10.2 Eco-Friendly Packaging
We're committed to sustainability:
- We use recyclable packaging materials wherever possible
- Minimal use of plastic
- Biodegradable cushioning materials
- We encourage you to recycle packaging
10.3 Gift Wrapping
Currently, we do not offer gift wrapping services. Products will be shipped in standard Glowfii packaging.
11. MULTIPLE ORDERS
11.1 Combining Orders
- Orders cannot be combined after they're placed
- Each Order is processed separately
- To save on shipping, add all desired items to your cart before checkout
11.2 Partial Shipments
If you order multiple items:
- They may arrive in separate packages
- Different items may have different delivery timelines
- Each shipment will have its own tracking number
- You'll be notified about each shipment separately
12. ORDER SPLITTING
12.1 When Orders Are Split
Your Order may be split if:
- Products are from different Sellers
- Items are in different warehouses
- Some items are out of stock
- Size or weight restrictions apply
12.2 Notification
You'll be informed if your Order is being split, and you'll receive separate tracking numbers for each shipment.
13. HOLIDAYS AND PEAK SEASONS
13.1 Festival Season Delays
During peak seasons (Diwali, New Year, Valentine's Day, etc.):
- Delivery may take 2-4 additional days
- Courier services experience high volume
- Processing times may be slightly longer
13.2 Weather-Related Delays
Severe weather conditions (floods, storms, heavy snowfall) may cause delivery delays in affected areas. We'll keep you updated via email and SMS.
14. UNDELIVERABLE ITEMS
Certain items may be restricted in specific locations due to:
- Local regulations
- Courier partner limitations
- Safety concerns
- Customs restrictions
If we cannot deliver to your location, you'll be notified at checkout or after placing your Order, and a full refund will be issued.
15. CUSTOMER RESPONSIBILITIES
You agree to:
- Provide accurate and complete delivery information
- Be available or arrange for someone to receive the delivery
- Respond to delivery-related communications promptly
- Inspect packages upon delivery
- Report issues within the specified timeframes
- Not refuse delivery without valid reason
- Cooperate with courier partners during delivery
16. GLOWFII'S RESPONSIBILITIES
We commit to:
- Process Orders promptly
- Partner with reliable courier services
- Provide accurate tracking information
- Communicate delivery updates
- Resolve delivery issues fairly and quickly
- Ensure products are securely packaged
- Investigate lost or damaged shipment claims
- Provide refunds or replacements for eligible issues
17. LIMITATIONS AND DISCLAIMERS
17.1 Third-Party Couriers
We work with third-party courier partners for delivery. While we select reliable partners, we cannot control:
- Exact delivery times
- Courier personnel behavior
- Force majeure events
- Delays beyond our control
17.2 Estimated Timelines
Delivery timelines are estimates, not guarantees. We're not liable for delays caused by factors beyond our reasonable control.
17.3 Remote Areas
Delivery to remote, rural, or hard-to-access areas may take longer and depend on courier serviceability.
18. SHIPPING TO P.O. BOXES
We currently do not deliver to P.O. Boxes. Please provide a complete physical address with landmarks for successful delivery.
19. CUSTOM DUTIES AND TAXES
All applicable taxes (including GST) are included in the product price and shipping charges. No additional customs duties or taxes are applicable for domestic orders within India.
20. CONTACT US FOR SHIPPING QUERIES
For any questions or concerns regarding shipping and delivery:
Email: mail@glowfii.com
Subject Line: "Shipping Inquiry - [Your Order Number]"
Address: Near Motiram, Gorakhpur, Uttar Pradesh, India 273202
Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
Please include your Order number and detailed description of your issue for faster resolution.
21. POLICY UPDATES
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on our Platform. Continued use of our services after changes constitutes acceptance of the updated policy.
22. IMPORTANT REMINDERS
✅ Always provide accurate delivery details
✅ Keep your phone number active and reachable
✅ Track your Order regularly
✅ Inspect packages upon delivery
✅ Report issues within 48 hours
✅ Save your Order confirmation and tracking details
Thank you for shopping with Glowfii! We're committed to delivering your beauty favorites safely and on time.
Glowfii – Delivering Beauty to Your Doorstep 🚚💄✨
